Items can be returned in its original packaging and condition through Satin Crystals within 30 days of delivery. Please login to your account to return an item or contact us in the form below for assistance.
Domestic USA Returns
If you would like to return your item for a store credit or exchange within the 30-day time window, Satin Crystals will send you a prepaid label at no cost. If you would like to return your item for a refund, we will send you a prepaid label and deduct the cost of shipping from your refund. Pre-paid labels must be requested by email.
If you choose to self-ship the return, Satin Crystals will NOT cover the cost of shipping, regardless of the return reason.
| Store Credit |
Pre-paid return label |
Fee: $0.00
|
Return window: 30 days
|
| Exchange |
Pre-paid return label |
Fee: $0.00
|
Return window: 30 days
|
| Refund |
Pre-paid return label |
Fee: Cost of the label
|
Return window: 30 days
|
International Returns
| Store Credit |
Customer will send the package |
Fee: Cost of label
|
Return window: 30 days
|
| Exchange |
Customer will send the package |
Fee: Cost of label
|
Return window: 30 days
|
| Refund |
Customer will send the package |
Fee: $7.95
|
Return window: 30 days
|
Jewelry Repairs
All Satin Crystals jewelry items created by Sheila Satin in the studio may be repaired for the cost of return shipping at any time. If you are a member of the VIP crystal club, we offer you free restringing of Satin Crystals beaded items.
If, however, there is a flaw in the item upon delivery, please contact us and we will take care of the transaction for you.
Jewelry not created by Sheila may not be repaired, but will be available for store credit, exchange or returns.
Do you offer a warranty on your crystals?
We do not offer a warranty for lost, stolen, or crystals damaged with wear and use.
For extended warranty options, we suggest contacting your homeowners or renters insurance company to see if you qualify through them. A policy from a company specializing in personal jewelry, such as Jewelers Mutual, can protect your highly valued jewelry.
Contact Satin Crystals
