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Free USA shipping for orders $50+

Return Policy

hands wearing malachite and rhodochrosite bracelet sets at satin crystals boutique

Items can be returned in its original packaging and condition through Satin Crystals within 30 days of delivery. Please login to your account to return an item or contact us in the form below for assistance.

Domestic USA Returns

If you would like to return your item for a store credit or exchange within the 30-day time window, Satin Crystals will send you a prepaid label at no cost. If you would like to return your item for a refund, we will send you a prepaid label and deduct the cost of shipping from your refund. Pre-paid labels must be requested by email.

If you choose to self-ship the return, Satin Crystals will NOT cover the cost of shipping, regardless of the return reason.

Store Credit Pre-paid return label Fee: $0.00 Return window: 30 days
Exchange Pre-paid return label Fee: $0.00 Return window: 30 days
Refund Pre-paid return label Fee: Cost of the label Return window: 30 days

International Returns

Store Credit Customer will send the package Fee: Cost of label Return window: 30 days
Exchange Customer will send the package Fee: Cost of label Return window: 30 days
Refund Customer will send the package Fee: $7.95 Return window: 30 days

Jewelry Repairs

All Satin Crystals jewelry items created by Sheila Satin in the studio may be repaired for the cost of return shipping at any time. If you are a member of the VIP crystal club, we offer you free restringing of Satin Crystals beaded items. 

If, however, there is a flaw in the item upon delivery, please contact us and we will take care of the transaction for you.

Jewelry not created by Sheila may not be repaired, but will be available for store credit, exchange or returns.

 

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