FAQ's Questions and Answers - Satin Crystals Shipping & Shopping
Here are some Frequently Asked Questions and the answers from the Satin Crystals Boutique. If you have additional questions, please do not hesitate to contact us through our website chat or email. You also have the ability to ask questions directly on each product page, so you'll find some product specific answers on those pages!
How do I sign up for Crystal Points and earn rewards? Visit your step-by-step guide on how to register on Satin Crystals website and earn Crystal Points loyalty rewards: How to earn Crystal Points.
How do I place an order to an International address? Please refer to the International Shipping page for orders outside of the USA.
How does the Free Shipping work? We are happy to offer free standard shipping to all addresses in the USA. If you need the item faster, please upgrade to Priority shipping options for a fee. Here you can read more about the Shipping Policies.
Do you offer discounts on your products? Our prices are fixed so that we can focus on bringing you the best crystals and customer service. Occasionally we will provide promotions exclusively to our VIP Club members.
How to do I join the VIP Club? The Satin Crystals VIP Club is free to join. You just have to enter your information on the VIP Club page and confirm your membership via email. You can then sit back, relax and read about upcoming promotions, happenings, videos and pre-launches in your email inbox.
Do your stones come with certificates of authenticity? Sometimes people will ask if a Satin Crystals gemstone or meteorite comes with a certificate of authenticity. The answer is no. Most of the COA's offered by other gem and mineral shops are quite meaningless- as they print up their own card and include it in your order without having the stone lab verified. It takes a certified meteorologist, mineralogist, or gemologist to be able to determine the composition of your specimen, and most retailers are not qualified to do this yet they offer a certificate anyhow. The only properly certified meteorite we have had to date was a rare 2.71 gram Tartak slice, which sold for $295. It was registered under IMCA #3655 from Poland. But rest assured, we have studied crystals, crystal healing, and mineralogy for several years and have developed a keen eye for authenticity. Here at Satin Crystals we are experienced and passionate enough to get you the real deal.
How do I know what size jewelry to order? Please refer to your Jewelry Size Guide for a better understanding of our jewelry sizing.
What if I ordered the wrong size jewelry? If you accidentally order the wrong size jewelry, just send it back to us for re-sizing. We create beaded and wire wrapped jewelry and can possibly re-size these pieces for you. The metal jewelry can not be resized by us, but we are happy to exchange these pieces for you; just send an email or chat message!
How to do take advantage of Free Restringing? For items we string ourselves in the Satin Crystals studio, we offer you complimentary restringing. Please contact us before shipping the item back to us. You will only be asked to pay for one-way shipping to our studio. Once received, we will restring and ship it back to you.
All crystal healing information should be used in addition rather than as a substitute to medical treatments. Healing crystals are collectibles and entertainment items. They are not a replacement or supplement to medical care.