What is your domestic shipping policy?
USA orders under $45 have a flat rate of $5 Standard Shipping (3-7 business days).
USA orders over $45 qualify for Free Standard Shipping (3-7 business days). For faster delivery, you can upgrade at checkout to:
Please note that these are estimated delivery windows. Although orders usually arrive within the time frame, there may be delays due to weather or postal occurrences.
Orders to Alaska, Hawaii, and US Territories are currently only available through Standard Shipping. The shipping times may be longer for these regions. If you would like to inquire about possible Expedited or Priority shipping to an Alaskan, Hawaiian, or US Territory address, please contact us.
Where do you ship from?
Some of our items ship from our studio in Oakland, California.
Most Satin Crystals' items are fulfilled from the Amazon FBA warehouses located around the USA. Once your order is processed, Amazon will prepare the package depending on your shipping preference.
If you order multiple items in one order, there is a chance that Amazon will ship the items separately because they will be coming to you via different warehouses.
Rest assured, you will receive your whole order in the end.
What is your international shipping policy?
We currently offer international shipping to Canada (starting at $12) and Mexico, Australia, New Zealand, and select countries in Western Europe and Asia (all starting at $40).
We offer a standard shipping rate for these countries. These packages will either come directly from our Amazon store via standard mail or will first be directed back to our office and then sent via Priority Mail.
International shipping has a longer processing time, hence we are unable to provide Express services. Standard packages may reach certain destinations as soon as 7 days after dispatch but can take up to 30 days.
Customers are responsible for all taxes collected by their country's customs control.
Can you ship to my country?
To arrange international shipping in other countries, please contact us with your detailed order list. We will reply with shipping costs and time frames to your destination from the USA.
- Our postal system does not ship to all countries.
- Some countries only Express services are available at a high shipping cost
- You may want to consider a shipping forwarding company
What is a shipping forwarding company?
A shipping or freight forwarder is able to ship items from the USA for a cheaper rate. They will either set you up with a USA address and forward from there or they will ship your things together in bulk with other orders to your country.
- Look up "USA to (insert your country name) shipping" on Google
- For example: "USA to Saudi Arabia shipping" or "USA to Qatar shipping"
- Shipping forwarding options will come up
Here are a couple of examples. Please note, we do not vouch for these companies, but they are a good place to start. Do your research, look for reviews, and ask others in your country who have had items forwarded to them from USA for recommendations:
Global Shopaholics is a company that provides you with a US address so you can shop in the US stores.
Planet Express Get your own package forwarding address in the USA, shop at any US shop and forward your package worldwide with the best shipping rates
Do you include a printed invoice?
Because everything is online these days, we usually don't include a printed invoice unless you request one. You can login to your Satin Crystals account and check your order invoice.
If your item is coming from Amazon, it will include a packing slip.
Do you ship from other websites?
You can also find some of our items on our Satin Crystals Amazon Store and Satin Crystals Etsy Shop.
However, the full selection, best prices, reward points, and customer service are found here on our Satin Crystals website.
Thank you for shopping with Satin Crystals. We look forward to getting your packages to you safe and sound. If you have any questions, write to us below and we'll get back to you.